NEED ANSWERS?
FAQ
Got questions about Drop 001, shipping, returns, warranty, or the gear itself? We’ve answered the big ones below.
PRODUCT
What is Drop 001? +
Drop 001 is our Bluetooth hearing protection built for loud jobs, long shifts,
and tradies who want to protect their ears without working in silence.
How much noise reduction does it have? +
Drop 001 is listed as up to 24dB noise reduction. Always check the final product
specs and any included safety information before use.
Does it have Bluetooth? +
Yes. Drop 001 uses Bluetooth 6.0 so you can listen to music, podcasts, or audio
while wearing hearing protection.
Can I take calls with it? +
Yes, Drop 001 is designed for Bluetooth audio and calls. Call quality can depend on
your phone, signal, wind, and how loud the worksite is around you.
How long does the battery last? +
Battery life is listed as up to 30 hours. Real battery life can vary depending on
volume, temperature, and how you use it.
Is it comfortable for long shifts? +
Drop 001 is designed with all-day comfort in mind, including gel ear cups and an
adjustable fit. Everyone’s head shape is different, so we also offer 30 day returns.
ORDERING
What comes in the box? +
Your order includes 1x Drop 001 Bluetooth hearing protection, charging cable,
user guide, and any bonus items included in the offer at the time of purchase.
Is the heavy-duty carry case included? +
The heavy-duty carry case is included when it is shown as part of the active offer
on the product page at the time you order.
Can I use the $10 off code? +
Yes. Enter your first name and email in the $10 off popup to get the code.
Then apply the code at checkout.
Is this a preorder or in stock? +
Check the product page for the current order status. If Drop 001 is on preorder,
we’ll clearly show the estimated dispatch timing before you buy.
SHIPPING
Where do you ship? +
We ship Australia and New Zealand wide.
How much is shipping? +
Shipping is free for AU and NZ orders unless stated otherwise at checkout.
How long does shipping take? +
Shipping times can vary depending on your location. Check the product page and checkout
for the latest delivery information. For preorder drops, shipping starts after dispatch.
RETURNS & WARRANTY
Do you offer returns? +
Yes. We offer 30 day returns so you can try the gear risk free. Items need to be returned
in line with our returns policy.
What warranty do I get? +
Drop 001 comes with a 1 year warranty for peace of mind. Warranty coverage applies to
manufacturing faults and does not cover misuse, damage, or normal wear and tear.
What if my order arrives damaged? +
Contact us as soon as possible with your order number and photos of the issue.
We’ll help sort it out.
SUPPORT
How do I contact you? +
Head to our Contact page and send us a message. For order questions, include your
order number so we can help faster.
Do you do wholesale or business orders? +
If you’re buying for a crew, business, or worksite, contact us through the Contact page
and let us know what you need.